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RETURN POLICY

Rug returns will be accepted with no hassle, as long as the following stipulations are met:

  • "Wall to wall" carpet orders are cut off the roll specifically for your order. Therefore, "wall to wall" carpet orders can only be returned in the event of a manufacturing defect.

  • Rugs must be unused, uncut, uninstalled and unaltered in any way. Rugs must be returned in new condition.

  • Installation or use of any rug will constitute your acceptance "as is".

  • You must inspect your order upon arrival and let us know about any problems within one week.

  • The carpet/rug will be inspected for signs of use before a refund is granted.

  • The customer will be responsible for paying the return shipping.

  • The customer will be responsible for paying a 15% restocking fee.

  • The rug must be returned within two weeks of delivery.

    Important Note: We can not take returns on the Black Light Collection or on "Seconds". Also, we can not take returns on rugs that were custom made for you.

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